Features

Fixate combines missed call recovery with plumbing intelligence. Every recovered call is understood, prioritized, and ready for your team to confirm.

Why Fixate Intake Works

Here's how Fixate stacks up.

Feature	Fixate Intake SMS	Basic SMS Text Back	Voicemail	Form-Based Systems
Missed Call Recovery	30–50% vs. 5–10% voicemail, 10–15% generic text	10–15% Generic SMS text-back	5–10% Voicemail (dead end)	15–25% Form-based systems
Sounds Real	✅	❌	❌	❌
Captures Complete Intake	✅	❌	❌	✅
Cost	$129/mo	$200–500/mo	Free	$100–200/mo
Customer Experience	Natural conversation	Generic "we will call you right back"	Voicemail (dead end)	Form friction (high drop-off)

Why Text, Not Voice?

Text is the channel that works for plumbing.

Written record, not a summary

Voice AI gives you someone else's summary of what the caller said. Fixate gives you the customer's actual words. "Water pooling at the base of my tank" is more useful than "customer reports water heater issue." You read the thread in 15 seconds and call back sounding like you already understand the problem.

Instant notification, zero friction

The text thread lands on your phone instantly. Glance at it between jobs, in the truck, on a break. No app to open, no voicemail to listen to, no call summary to dig through. It's in your SMS inbox—the most-checked place on your phone.

Your customers prefer it

The person calling you is at work, in a meeting, or standing in a flooded basement. They can't have a 3-minute phone conversation with an AI voice agent. They can text back in 10-second bursts with one thumb while holding a towel with the other. Text meets them where they are.

Accountability on both sides

Texts persist. Voice calls disappear. The customer can't claim "I told you it was an emergency and you ignored me." You can't lose the details. That thread is your documentation, your dispatch note, and your proof—all in one.

30–50%

2–3x

Warm & Prepared

Of missed calls turn into active SMS conversations

Intelligent Engagement

(Engagement comparison — voicemail typically sees ~5–10% callback rates, while basic SMS or form-based autoresponders see ~10–15%. Fixate's conversational approach is designed to dramatically outperform both.)

✓No dead voicemails
✓No generic "please call us back" dead ends
✓Customers stay engaged

More missed calls turning into real jobs

Plumbing-Aware Recovery

Equivalent to 30–50% of otherwise lost missed calls recovered, compared to voicemail (~5–10%) and basic SMS autoresponders (~10–15%). Fixate's plumbing knowledge means it captures the right details automatically. It identifies urgency correctly, recognizes service types, and provides context that helps you prioritize. These are jobs that would have been lost—now recovered with intelligence.

✓Job details ready for your confirmation
✓Urgency clearly identified
✓Location confirmed

Callbacks with a job ready to confirm

Prepared Callbacks

Callbacks happen with context, not guesswork.

Your technician knows exactly what they're calling back about. Fixate identifies the service type and assigns the job to the right specialist. Dave specializes in water heaters, so water heater jobs route to him automatically. Your team calls back prepared, not investigating.

✓Clear job context before the callback
✓Jobs route to the right specialist automatically
✓Call to confirm, not investigate

Very Simple to Setup

No integrations. No IT team. No complicated setup. Just forward your main business line to Fixate's local phone line in your area. After successful payment, we'll provide you with your dedicated local number. Takes under 10 minutes.

INTAKE BOARD

Live Intake Dashboard

View all recovered calls, emergency flags, and job details in real-time. Every missed call is captured, prioritized, and ready for your team to act on.

Intake Board showing emergency and urgent jobs with full customer details

CALL RECOVERY

Call Recovery Log

Complete tracking of every missed call with recovery outcomes. See which calls were recovered, which are pending, and which require follow-up.

ANALYTICS

Performance Insights & Reporting

Track recovery rate, missed call trends, job creation volume, and customer intent breakdown. Real-time dashboards show what's working and where to improve.

Insights dashboard showing recovery metrics, missed call activity, and intent breakdown

TEAM COLLABORATION

Shared Team Dashboard

Keep your entire team aligned. Office staff and field technicians see real-time intake summaries, customer details, and callback status. Everyone knows what's happening.

Fixate team collaboration dashboard showing intake summaries, customer details, and shared job information

Works with your Workflow

Missed calls are lost before your dispatch software sees them. Fixate recovers them and provides downloads in multiple formats so you can import the data into your existing tools.

Missed Call

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