Plumbing-Aware Diagnostics

Fixate doesn't just ask generic questions. It understands plumbing. It asks the right diagnostic questions to identify whether a burst pipe is an emergency or a routine repair.

What Fixate Understands

Service Types

  • Repairs
  • Installations
  • Emergencies
  • Inspections
  • Quotes
  • Maintenance

Problem Severity

  • Urgent (active leak)
  • High (no water)
  • Medium (slow drain)
  • Low (routine)

Fixture Identification

  • Toilets
  • Sinks
  • Showers
  • Water heaters
  • Pipes
  • Drains

Customer Availability

  • ASAP
  • Same day
  • Next day
  • This week
  • Flexible

Example: Drain Issues

Scenario: Slow Drain

My kitchen sink is draining slowly
Is water backing up or just slow?
Just slow. Water eventually drains
Got it. This is likely a clog or buildup. When can we come by?

Classification: Routine repair, non-urgent, fixture-specific

Scenario: Main Line Backup

Water is backing up from all the drains in my house
That sounds like a main line issue. Is it affecting bathrooms, kitchen, or both?
All of them. Started this morning
This is urgent. We can send someone today. What's your address?

Classification: Urgent repair, main line, same-day priority

Why Plumbing Intelligence Matters

1

Accurate Prioritization

Distinguish between emergencies (burst pipes, no water) and routine work (slow drains, leaky faucets). Your team knows exactly what to prioritize.

2

Better Estimates

Know the fixture and problem type before the call. Provide faster, more accurate estimates and reduce callback surprises.

3

Faster Dispatch

Send the right technician with the right tools. No guessing, no wasted trips, no customer frustration.

Experience Plumbing Intelligence

See how Fixate's plumbing knowledge transforms missed calls into dispatch-ready jobs.