Privacy Policy

Last Updated: May 2026

1. Introduction

Fixate ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Name and email address
• Business name and contact information
• Phone numbers (both business and personal)
• Payment information
• Messages and communications

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process payments and send billing information
• Send transactional emails and customer support
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations
• Law enforcement when required by law
• Business partners with your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children.

10. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence.

11. Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: [email protected]

13. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

14. Data Processing Agreement

For customers subject to GDPR or similar regulations, we maintain a Data Processing Agreement available upon request.

15. SMS/Text Messaging Communications

15.1 Message Frequency

When you opt into SMS communications from Fixate or a Fixate-powered business, you may receive text messages at varying frequencies depending on your service needs. Message and data rates may apply.

15.2 Opt-Out Instructions

To stop receiving SMS messages, reply STOP to any message. You will receive a confirmation message. To re-enable SMS, reply START.

15.3 Data Usage

Your mobile information will not be shared with third parties for their marketing purposes without your explicit consent.

15.4 Support

For SMS support, text HELP to the number sending the message or contact [email protected].